SEA Milano Airports: how to give more services to personnel reducing costs

employees interact directly with the system simply calling on the phone with Sm@rtC6; this system gave us a chance to reduce drastically people dedicated to centralized call center. Call center now can work on offhand requests giving routines to the automatic system”.
Stefania Garbillo, SEA-Aeroporti Milano.

Various I-Tel solutions, all automatic, multilingual and integrated with the airport management applications, manage moreover processes of:

  • Flight informations
  • Lost&Found
  • Call Center (HR, TLC, ESU)
  • SMS & automatic Recall for emergency teams