Voice portals

Multilingual voice information portals in just a few clicks

Effective and quick information sharing and dialogue between a company and its customers or a public administration and citizens have always been critical factors for the success of every activity.

Good communication skills, simplifying access to information and services, and giving the right visibility to initiatives are a synonym for good management.

Thanks to new communication and systems integration technologies and the widespread use of telephones in our country, information services can be created that are easy to access, efficient and quick to manage without the need for particular technical skills.

The solutions proposed by
I-Tel Srl to create voice information portals can be connected up to any telephone system and enable multilingual information and interactive services  to be built and managed in total freedom.
Using a simple web application, accessible from any connected work station protected by a password, in just a few clicks the service coordinator can create new information services and change the structure of existing ones by adding or deleting options and the relative messages.

Several voice synthesis or studio-recorded information services can be set up in the same system. These may also be multilingual and accessible from one or more telephone numbers.

Voice synthesis messages can be written directly as text using the web graphics interface for system configuration and management.

The synthesis software used is by Loquendo, the world leader in its sector. With high quality male and female voices in over 20 languages, the software can read any text with accurate pronunciation and natural intonation.

The system administration interface gives access to the following functions:

Service user management, that is, of the users who are authorised to build the service (administration user) or to insert and edit information messages (simple user).
Menu management, that is, of the answer tree structure, calls forwarded to the internal numbers of the switchboard the system is connected to, and the connections between the various options.
Message management to insert and edit the .wav files recorded using professional speakers or the texts of the information messages that will be transmitted.
Summary overview of the service structure and the information message texts to ensure the correct and effective management of the whole system.