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Voice Portals | Other Solutions

Other Solutions

Meter telereading and
information portal
With this 24h telephone line, it is possible to communicate meter readings by entering the customer code shown on all your bills. The system is directly integrated with the company’s information systems so it can check that the numbers entered by the caller fit in with actual consumption. Hence it prevents incorrect data being memorised and can ask the user to check the details again if necessary.

 
Customer careI-Tel’s customer care solutions use the voice and telephone to communicate with the customer in an innovative way. The constant key features of our automatic systems are that they are rapid, efficient, agreeable and provide interactive listening. In line with the citizen ‘Satisfaction Survey’ campaign promoted by the Ministry for Public Administration and Innovation, I-Tel has come up with a platform to systematically report on citizen satisfaction using voice emoticons.

 
Service status check and
emergency management
With I-Tel’s safety market solutions, any unusual behaviour by surveillance staff and guards can be reported 24h a day. Hence rapid reaction times are guaranteed in the event of emergencies. All this is thanks to calls automatically generated to ‘critical’ numbers (belonging to work stations needing safeguarding or personnel who may find themselves in risky situations due to the type of activity they carry out). Any unusual situations are noted immediately and managed by the system, which puts the emergency procedures into action.
Reporting technical faults
and availability
Operative 24h a day, with I-Tel’s systems it is possible to report technical faults and make automatic calls to personnel on-call. If necessary, calls will be made to preset numbers depending on the gravity of the situation. The person on-call can give immediate and automatic confirmation that the situation has been resolved or activate the system for additional action. With a simple phone call, any citizen can contact the system, report faults and help to resolve them quickly and effectively. It is possible to register calls.

I-Tel

i-Tel

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