Call Centre | Help Desk & SPoC | Human Resource Automation | Knowledge Management | IVR & Operator Service | Booking and Reminders
Voice Portals | Other Solutions

Booking and reminders

altI-Tel's experience in creating appointment booking and reminder solutions goes hand in glove with a classic yet avant-garde tool, which really is on hand for everyone at all times: the telephone.

If contact centres are the future, our automatic booking and reminder systems not only provide an effective service for the user, whose requirements are met instantly, but they are also an excellent means for reducing waiting lists. They can give sure and measurable feedback both on customer and citizen satisfaction and the investment made by the company/public administration.


Optimising waiting lists
at the central booking services
Thanks to the Sm@rtCupRecall system, an automatic telephone recall service can be set up for confirmation or cancellation of health care appointments.
The optional modules permit spontaneous cancellation by the patient, bulk cancellations due to unavailability of the doctor or facility, text message reminders and recalls for periodic check-ups.
The result is a reduction in waiting lists and a quick return on the investment that is easy to see.
Driving licence and permits renewal

Based on I-Tel's infiniteSm@rtphone technology, with this solution text message reminders can be sent out for permits that are about to expire. It is also possible to receive information on what to do to renew them.  The administration has the option to provide a voice portal which users can surf to listen to information on office opening hours, which documents to prepare and more.