Having technological infrastructure constantly under control to prevent malfunctioning and guarantee a high-level service is a critical factor for success in every organisation.

The i-NOC (I-Tel Network Operation Centre) service centre is the right tool to achieve this goal. With the service, which can be activated on any SNMP-compliant equipment, it is possible to set threshold levels to associate with alarms for every variable under control. The alarm notification can include e-mails, text messages, faxes or automatic telephone calls to available staff. A web portal visualises the data collected, highlights trends in relation to pre-set SLAs and provides a dashboard display on the system’s operations in real time.