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Human Resource Automation

Optimising human resource management processes

In every company organisation human resource management plays a key role and has to be able to provide effective tools to collect and share information that helps to optimise and streamline processes.

Thanks to new communication and systems integration technologies and the widespread use of both mobile and landline telephones in our country innovative services can be created that can be applied easily and immediately in every context and situation.

The services provided by I-Tel 24h a day see the telephone as the favoured tool for transmitting and sharing information. Communication is quick and effective, it removes the need for paper documents and speeds up the time taken to approve requests, if necessary, and significantly reduces management and infrastructure costs.

 

Absence notification
With I-Tel’s absence notification collection service, employees can inform of their absence by calling the system, entering their ID code, selecting the activity to report (illness, time off, out of office, etc.). If necessary, employees can leave a voice message that will be sent by e-mail to their director supervisor and/or the personnel office. The system memorises the collected details (day, time, ID code, reason for absence, voice file), sends notification by e-mail to the personnel office and the direct supervisor to reorganise shifts and activities, and, if requested, automatically updates the company information systems.
The service can also generate and automatically send a home check-up request to the local health authority or National Institute of Social Insurance office.
Shift notification
The I-Tel shift notification service enables the activation of a telephone portal to automatically inform the client company’s employees of their shifts. The employee calls the system, enters their ID code and listens to a voice synthesis message that gives them the information relating to their shift or other information present in the company information systems. The system can ask the caller to enter their ID code again to accept the shift.
The collected details (calls received per day/hour, shifts accepted) are forwarded by e-mail to the customer.
Holiday and time off management
With I-Tel’s holiday and time off request management service, employees can automatically ask for days or time off by telephone.
After entering their ID code, employees can select the activity to report (request for holidays, time off) and indicate the duration and start date of the holiday/time off (dd/mm/yyyy). If available, employees can request information relating to leftover holidays and time off.
The collected details (day, time, ID code, type of request, duration and start date) are sent by e-mail to the caller’s direct supervisor for approval and/or to the personnel office and, if requested, are put into the right format to automatically update the company information systems.
Finding out presences
The service enables the employees’ clocking in/out times and lunch breaks to be recorded using any telephone at the company or at the locations where the employees work as a clocking-in terminal.
In order to clock in, employees call the service on a telephone number arranged by the company, enter their ID code, select the activity to report (clocking in, lunch break, clocking out), and, if necessary, a ‘clocking-in code’.
The employee is located by recognising the caller number and checking it on a list of ‘authorised’ numbers.
The collected details (day, time, ID code, activity, clocking-in code) are put into the right format to automatically update the company information systems.
The information needed for the service to work can be acquired automatically from the I-Tel platform using interchange tables extracted from the customer’s management system or through direct integration with the same management system.
I-Tel can also directly interact with the company management systems to activate the following services that are accessible via web interface:
  • Availability management
  • Injury communication management
  • Automatic messages and call-up notification
  • Time and work activities management with warehouse loading and offloading
  • Service status check and emergency management