I-Tel Srl has gained remarkable experience in setting up and managing Single Point of Contact, Help Desk and Desktop Management services in complex situations by providing integrations and back-up for multi-vendor technologies as well as services with a high level of added value.

The key to our success is our ability to create and integrate ICT infrastructures that can introduce a high level of automation to processes combined with top quality, first- and second-level direct support.

The I-Tel Srl Single Point of Contact and Help Desk back-up system is based on innovative “infiniteSM@RTphone” Computer Telephony Integration, Trouble Ticketing “Mantis” and Knowledge Management “KMS Lighthouse”. It fits in with the main Customer Relationship Management applications and sees the telephone as an effective tool for communication and information sharing which can eliminate the need for paper documents and speed up management of support requests.