Central Booking System voice services
How to cut down waiting lists and internal procedures while boosting levels of citizens’ satisfaction.
With Sm@rtCupRecall we can implement automatic recall functions to give citizens information on health appointment reservations (confirmation/cancellation requests, date/time/diet reminders, cancellation due to machine failures), calls for donors, reminders to pick up test results or reminders for periodic and preventive check-ups.
With the automatic telephone recall system, the patient's feedback can be collected in real time. The organisation receives confirmation that the message has been listened to and is forwarded the collected information. In the event of a cancellation, the appointment slot is freed up in the diary automatically and in real time. Communications can be made by text message and it is possible to offer a telephone service for payment of appointment charges by credit card. Perfectly integrated with the company’s IT systems, the system gives sure returns on the investment that are easy to see.


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