For I-Tel 2010 starts off with a new, important business opportunity: the partnership with the Israeli company DSKnowledge to distribute the DSKTM knowledge management platform. All the company’s knowledge (data, information, etc.) is collected and managed through a repository that is easy and quick for contact centre operators to access. The advantages for the end users are immediate since they can quickly obtain accurate and precise information; for the corporate operators who can access them easily and in real time; for the management who can measure operators’ performances; and for the company which can safeguard its knowledge base and perfect internal training.