The I-Tel kick-off meeting took place from 12 to 14 March 2010 at the castle of Tabiano in the province of Parma. Also taking part in the event was Arik Kilman, member of the BluePhoenix board of directors, to seal the new partnership between I-Tel and the Israeli multinational.

To the satisfaction of its two hundred employees, the Gruppo Acea company uses the I-Tel Sm@rtC6 system to automatically notify of their absence by telephone. 45% of absences are reported after office opening hours, when otherwise it would be impossible to give notification. The system is operative 24 hours a day, 365 days a year, and fits in perfectly with the company's information system. For employees, the advantage is that the service is available at all hours like never before; for the company, details are updated in real time, and do not have to be input by hand, even in complex organisations. From the words of Massimilano Vender, TLC Section Manager in Acea8cento’s Organisation and Systems Department, we are pleased to learn of the customer's total satisfaction: ‘The system’s perfect, excellent work!’.

For I-Tel 2010 starts off with a new, important business opportunity: the partnership with the Israeli company DSKnowledge to distribute the DSKTM knowledge management platform. All the company’s knowledge (data, information, etc.) is collected and managed through a repository that is easy and quick for contact centre operators to access. The advantages for the end users are immediate since they can quickly obtain accurate and precise information; for the corporate operators who can access them easily and in real time; for the management who can measure operators’ performances; and for the company which can safeguard its knowledge base and perfect internal training.