Transports, travel and logistics

Simplifying access to services and information to ‘speed up’ transport and mobility

alt Urban and out-of-town mobility and local public transport systems are pivotal to an area’s liveability. Both have a high impact on the management of environmental problems (air / noise pollution) and accessibility to services, with serious repercussions on the local area's economic life.

Thanks to the possibility of integration with company InfoMobility systems and the most modern speech synthesis and recognition technologies, I-Tel’s solutions permit optimisation of communication processes, greater efficiency in information sharing and the implementation of new services for users.

InfoMobility

The Sm@rtCityMobility project enables the activation of multilingual information and interactive services with telephone access or via text message thanks to modern speech synthesis and recognition technologies and the possibility for integration with Infomobility management systems:

Useful public information
Car park status (checking number of spaces available)
Work underway (current state of road works)
Time for arrival of public transport at the stop
Ticket and pass sales
Pass renewal authorisation

The service is simple to manage and particular technical skills are not necessarily needed.

Transport on Demand

The increasingly widespread ‘bus on demand’ or ‘request stop’ services permit significant optimisation in the use of resource.

The possibility to activate a voice portal active 24 hours a day and directly integrated with company management systems adds a further level of optimisation.

The users can listen to information on service provision, find out routes that are already planned, book transport by giving their name (if necessary), the stop, the day and the time, and obtain an answer to their requests in real time.

Route Calculation

Nowadays having information on the best route and which transport to use to reach a particular destination is very simple thanks to graphic applications that are accessible via Internet.
With the I-Tel platform it is also possible to add a telephone interface to these applications which uses the most modern voice synthesis and recognition technologies.
After pronouncing the place of departure and arrival, the user listens to the information on which transport to use, the times, cost, other useful information and, if necessary, which park 'n' ride car park to use.
The system can also add automatic telephone booking services.

Call Centre & Customer Care

Now, thanks to innovative, easy-to-use technology, it is quick and cheap to set up professional call centres for your Public Relations Office.
I-Tel’s Call Centres can be integrated with all the main Customer Relationship Management and company management applications and old and new generation telephone systems. Thanks to voice synthesis and recognition technologies, call management can be highly automated, with use of evolved Knowledge Management functions.
Complaint management modules are available as well as Customer Satisfaction questionnaires and surveys.
For organisations that wish to take part in the government’s ‘Satisfaction Survey’ campaign, a specific application has been made based on the guidelines set out by the Ministry for Public Administration and Innovation.

Shipment Tracking

For sending parcels, I-Tel proposes an automatic telephone ‘collection request’ system. The user calls the interactive service and provides the code and necessary information for shipment, with the possibility to record voice messages for particular instructions.
Interacting with the company information systems, the application memorises the data and supplies the caller with a voice synthesis message for acceptance of the call, the shipment ID number and date and time of collection. The information can be given by text message, fax or e-mail.
Upon accepting the call, the system notifies the transporter, either singularly or by the automatically produced agenda, of the information needed for the pick-up. The transporter informs the system of the delivery by telephone or text message, and in turn the system informs the sender in real time.
A service can be created in the same system to give information on the shipment status (pick-up done, forecast date/time of delivery, delays, etc.).

Inspection Service Management

Thanks to an innovative use of the telephone, both inspection activities and reports from users can be managed in a simple and automatic manner.
The telephone and voice are useful tools for measuring and monitoring both the quality provided and perceived by the customers.
The I-Tel systems permit information to be collected from inspectors (who communicate with their office via telephone, text message or palmtop) and users (who call or send a text message to a specific number).
The collected details are immediately made available in digital format, removing any need for manual insertion and they are automatically transmitted to the office in question for any subsequent action that may be needed (for example, activating a cleaner on shift).
Collecting reports of poor service in a simple manner and in real time helps to increase the efficacy and efficiency of the service, to the benefit of the users and the company supplying the service.

Staff Management

Thanks to I-Tel’s Sm@rtC6 system, it is also possible to use the telephone to report on presences, inform of work shifts and request holidays and time off.
All this can be done from any phone, since the phone acts as a communication terminal integrated with the staff management systems.
The ability to find out who is present by telephone means employees can be located and new or temporary work stations can be set up / closed down in just a few minutes, with no additional costs.
The data collected is made available in digital format straight away, therefore it is no longer necessary to enter it by hand. The data is sent to employees and service managers separately or in the form of a periodic summary, by e-mail, text message or fax.

SPoC & Help Desk ICT

Correct and effective IT and technological infrastructure management means top productivity and the provision of effective, high-quality services.
The solutions and services created by I-Tel in its Single Point of Contact and Help Desk services provide back-up for users working in the administration. They permit a quick resolution of malfunctioning and inefficiencies with work stations, peripheral devices, systems, applications and networks.

The technologies proposed and used by I-Tel’s Help Desk I-Tel concern IVR, Call Centre, Trouble Ticketing, Knowledge Management and Enterprise Social Networking.

Transports, travel and logistics

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