Sm@rtCupRecall consente di effettuare recall telefonici automatici per la conferma o la disdetta di prestazioni sanitarie prenotate.
Moduli opzionali consentono cancellazioni spontanee da parte dei pazienti, cancellazioni massive per indisponibilità della struttura, promemoria SMS, convocazioni per visite periodiche.
Il risultato è la riduzione delle liste di attesa con un ritorno dell’investimento rapido e misurabile.

The main aim of the emergency medical service telephone management service is to quickly put the patient in touch with the doctor on call in the area they are calling from. The area can be identified from the post code or by using voice recognition techniques that interpret the name pronounced by the caller. If the doctor is momentarily unavailable, the system finds out who is on call so that requests for aid can be dealt with rapidly. All the conversations are traced, recorded and memorised so they can be listened to again if necessary and used for gathering statistics.

In an increasingly mixed-race society, the health service also has to be able to provide information and services to foreign patients and first-generation immigrants who do not speak Italian fluently. With I-tel's systems it is possible to create and run automatic answer systems and multilingual information and interactive voice portals, and to set up language and intercultural mediation services. Foreign citizens can request information by recording a message in their language and obtain answers thanks to a special voice box and the collaboration of personnel specialised in language mediation. It is possible for the citizens to remain anonymous.

With some illnesses, it is necessary to carry out clinical tests on a periodic and frequent basis. The results of these tests are needed in order to decide treatments and doses. Thanks to I-Tel’s systems, it is possible to set up automatic and multilingual test result services which send text messages or activate voice portals with protected access. As well as being able to find out results and, when envisaged, medicine dosages, patients also receive a reminder of when they need to carry out the next tests, with access to the booking services if necessary.

Thanks to I-Tel’s Sm@rtC6 system, it is possible to use the telephone to report on absences or injuries, inform of work shifts, find out presences and request holidays and time off. All this can be done from any phone, since the phone acts as a communication terminal integrated with the staff management systems. The data collected is made available in digital format straight away, therefore it is no longer necessary to enter it by hand. The data is sent to service managers separately or in the form of a periodic summary, by e-mail, text message or fax. The system also automatically makes the necessary administrative documents available, such as requests for official medical checks, so they can be sent by fax or e-mail.